Help Desk Specialist
Tiber Creek Consulting, Inc. is looking for a Customer Help Desk Support Agent to join our client support team in Fairfax, VA. You will become a member on a team responsible for answering phone calls and emails to provide support and troubleshooting services to end-users of multiple software products serving our government clients. We are seeking a professional with at least 2 years of Help Desk or Customer Service experience providing support for complex software applications and knowledgeable in information systems.
Our Help Desk Team helps users experiencing technical difficulties with software products by utilizing proven diagnostic techniques and problem-solving methods, following standard operating procedures, and identifying issues to be escalated to Tier 2 Help Desk Agents for advanced support. If you have a strong aptitude for troubleshooting and problem-solving issues related to software products, strong written and verbal communication skills, experience working one-on-one with software users, and following up to ensure customer satisfaction, please consider joining our team of dedicated professionals.
|Experience:||Minimum of 2 years’ experience working for a call center help desk; DoD or Federal Government call center experience a plus. Military experience a plus.|
|Clearance:||Candidates must be US citizens who are clearable for a DoD Secret clearance, due to military contract requirements.|
|Related Experience Should Include:|
|Physical Demands and Work Environment:|